Having software that is fully integrated without the need to be using multiple programs has made management and operations a breeze. Also, having a readily accessible support crew that is easy to reach and more than happy to help has made our journey even easier!
Support
We’re here to help
Unlimited support is included in all Livestock Junction paid subscriptions. Receive prompt and reliable support from our team based right here in Australia.
99% customer support satisfaction rating
1 business day average response time
Need help? We’ve got you.
Our support team are ready to help with any questions, issues or requests you may have.
Our standard support hours are Monday to Friday from 8.30am to 5.00pm AEDT.
We understand your business never stops, so if you have an urgent out-of-hours issue, please call our team and we will assist you as soon as possible.
Visit our Help Centre
Our Help Centre is packed full of helpful information, commonly asked questions, user guides, tutorials and software release notes.
For a quick resolution to your query, we recommend searching the Help Centre first.
Email Us
Emails are ideal for tackling more complex scenarios. Send us an email and we will get back to you as soon as possible.
Don’t forget to include any screenshots and provide as much detail as you can.
Give us a call
Our support team are ready to help.
Opening hours
Monday – Friday
8.30am – 5.00pm AEDT.
If all support members are busy, please leave a voicemail and we will return your call as soon as possible.
Help us help you
To provide the most efficient and timely support possible, it’s important that we gather all information.
Please remember to include your name, company name, contact details and a description of the issue (including any relevant screenshots that may assist with understanding the issue). The more information you can provide, usually the quicker the turnaround.
You may not always get a phone call
We know you are not always around in the office and sometimes we play phone tag which is not great for either of us. To try and keep things moving and provide you with the most efficient support, we may email you with a solution based on the information you have provided.
Keep an eye on your inbox as a response to your query may have already been delivered. If the matter cannot be resolved via email we will call you.
Support tools
You may be directed by our support team to use one of the below support tools. Select the applicable tool as directed by software support.
Remote Support – a remote access tool that enables our support team to view and control your computer or device. By using remote support, our support team can see issues in real-time as they are occurring on your screen and collect information for further investigation if needed.
WeTransfer – an online file transfer tool used to send or receive larger files that are too big for email.
Crystal Reports – a tool used for generating and displaying reports throughout the system. Download and install if instructed by software support.
Testimonials
What our customers are saying
Ready to get started?
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